Customer support video calls: online meeting software for support and success teams

Some problems are easier to solve face to face. KEZAYO lets support agents jump on a call, ask the customer to share their screen and resolve issues faster.

KEZAYO Meet is made in India by BIDUA Industries and is priced in rupees, so you can try it free and pay only when you need more.

What makes customer support video calls hard online

Hard-to-describe issues

Ask customers to share their screen.

Customers with no software

Join from a browser.

Escalation

Add a specialist as co-host.

Records

Reports and chat logs.

How to run customer support video calls on KEZAYO, step by step

Send the call link.
Ask the customer to share their screen.
Diagnose and guide.
Escalate by adding a specialist.
Confirm the fix and close.

KEZAYO features that help

Screen sharing

Share your whole screen, a window or a tab, so slides, spreadsheets, code or a recorded lesson are visible to everyone.

Join from a browser

Guests join from a link in their browser — no install and no account needed — on a laptop or a phone.

Host controls

Waiting room, meeting lock, passcode, mute controls and co-hosts keep the meeting orderly and private.

In-meeting chat

Share links, answers and files in chat without interrupting the speaker.

Meeting reports

After the meeting, get a report with attendance, polls, Q&A, transcript and a summary.

HD video meetings

Clear HD video and audio in the browser or the apps, with gallery, speaker and list views and a self-view you can move anywhere.

Tips from teams who do this every day

Keep calls short.
Share steps in chat.
Confirm resolution before ending.

Before you start: a quick checklist

Professional meetings are judged on punctuality, clarity and follow-up. A tidy setup and a short written summary do more for your reputation than any feature.

Send the link with an agenda and time zone
Use the waiting room and admit by name
Share only the window you need, not your whole desktop
Assign a note-taker and a time-keeper
Agree owners and dates for every action
Send a summary the same day

Mistakes to avoid

Starting without an agenda
Sharing the wrong window or private notifications
Letting the call run over without a decision
Skipping the follow-up message

Which KEZAYO plan fits?

Starter or Pro for support teams.

Plan	Price	Participants	Meeting length
Free	₹0	up to 100	50 minutes
Starter	₹499 / month	up to 100	up to 4 hours
Pro	₹1,499 / month	up to 150	up to 12 hours
Business	₹2,499 / month	up to 300	up to 24 hours

Need a one-off big session? A Day Pass costs ₹2 per seat for 24 hours, paid from your wallet. See the full pricing.

Frequently asked questions

Is KEZAYO Meet free to start?

Yes. There is a free plan, and paid plans or a pay-per-seat Day Pass are available when you need longer meetings or larger audiences. All prices are in rupees.

Do participants need to install an app or create an account?

No. Guests join from a link in their browser. The Android, Windows, macOS and Linux apps are optional.

Which devices and browsers work?

Chrome, Edge, Safari and Firefox on laptops and phones, plus apps for Android, Windows, macOS and Linux.