Video stopped after about 13 minutes This was a problem with relay credentials and it is fixed — they now last 12 hours and refresh automatically. If you still see it, refresh the page (you'll go straight back in).
Camera is black on Android Bring the KEZAYO tab or app to the front — the camera reopens by itself a moment later. If it doesn't, turn the camera off and on again with the Video button, and close other apps that use the camera.
Switch camera, microphone or speaker Click the small arrow next to Mic or Video and pick a device. If the new device can't be opened, the previous one is kept. On Android, cameras are listed as Front camera and Back camera. Virtual audio devices from other meeting apps (Zoom, Teams, Webex) are not listed.
No sound If you see 🔊 Click to turn on sound, click it. Check the speaker chosen under the arrow next to Mic.
Connection problems On a weak network video is lowered or paused before audio. If the page was in the background and you see "You were away", click Rejoin meeting. The connection chip shows Excellent, Good, Poor or Reconnecting.
Still stuck? Open a ticket from My tickets and tell us your browser, device and the Meeting ID.