What is Packet loss?

Packet loss happens when some data packets never arrive, causing glitches in audio and video. It is common on weak Wi-Fi or mobile networks.

Why it matters

When packets are lost, audio and video have gaps. Meeting software hides small gaps, but heavy loss produces clipped words and frozen frames. Wi-Fi interference and crowded mobile networks are common causes.

How it works in KEZAYO Meet

KEZAYO prioritises audio so conversations survive packet loss.

A practical tip

Turn off your video first; if audio is still poor, change location or network.